If you have a concern about your child's care, the first step is usually to raise it with the setting and follow its complaints procedure.
Keep a record
For a significant concern, keep notes of dates, conversations and any written responses. Be clear about what happened and what outcome you are asking for.
Ofsted has a role in regulating registered early years providers, but it does not normally resolve individual complaints in place of the provider's own complaints process.
Information checked against official guidance. View the official source →